Privacy policy

This policy describes what ViyafaariOS does with information about you and your business — the people who ask us for a plan and the customers who buy one. It is written from what the system actually does, not from a template.

It is not about the data you keep inside ViyafaariOS. That is covered in "Your business's own data" at the bottom, and the short version is: we do not hold it here.

Who we are

ViyafaariOS, Chaandhanee Magu, Malé 20026, Maldives. For anything on this page, write to [email protected] or call +960 777 1234.

Awaiting content. Name the registered legal entity and, if one is appointed, whoever handles data questions. A person reading this should know exactly who they are dealing with.

What you give us

The only form on this site is Request a plan. When you send it we store exactly these, and nothing else:

• Business name, contact name and mobile number — required, because a mobile is how we call you back.
• Email address — optional. If you leave it out we simply do not have one.
• How many businesses you run, and how many outlets — optional.
• Whether you want monthly or annual billing, or that you are not sure.
• What you use now and anything we should know — free text, optional. Only what you choose to type.
• The time you ticked the consent box, recorded with the request, so we can show when you agreed to be contacted.

If you become a customer, we also keep the ordinary details of the account: your contact people, address, TIN if you give us one, which businesses and outlets you run, your plan, your invoices, and the payments you have made.

What we record without asking

When you send the form we also store:

• Your IP address, and which page you sent the form from.
• The site that referred you, and any campaign tags (utm_*) in the link you followed.

These do two jobs and no others: they stop automated spam reaching us, and they tell us which page actually brings people in. We do not build a profile from them and we do not sell them.

What we never collect

We never ask for card or bank details. There is no payment gateway on this site, no card is stored anywhere, and nothing can be charged automatically. Payment is by invoice and bank transfer, arranged after we speak. If any page ever asks you for a card number, it is not us.

Cookies

This site sets one cookie, so the form can tell one visitor from another and reject forged submissions. It carries no name, no email and no identifier we can trace back to you afterwards.

There is no analytics, no advertising pixel and no tracking cookie, which is why you have not been shown a cookie banner. There is nothing to consent to.

Other companies involved

Loading this website sends nothing to anyone but us. There is no third-party font, script, pixel or embed on it. Even the typeface is served from our own server, so your browser never has to announce itself to another company just to read this page.

Two companies are involved once you are actually in touch with us:

• Our email provider carries the acknowledgement we send you, if you gave us an email address.
• Our hosting provider runs the server this site sits on.

Awaiting content. Name the hosting provider and the country the server is in, and name the email provider. The "Where is my data kept?" answer on the site needs the same facts, so fill both in together.

How long we keep it

A plan request is never deleted, even if it comes to nothing. We keep it so we can tell who asked for what and when, and so a request is not silently lost.

Awaiting content. Decide how long a request that never became a customer is kept before it is deleted, and how long a former customer's account details are kept after they leave. "Forever" is a decision too, but it should be a stated one.

Asking us about your information

Write to [email protected] and you can:

• Ask what we hold about you, and get a copy of it.
• Correct anything that is wrong.
• Ask us to delete it, where we are not required to keep it — an invoice we have issued, for instance, is a record we have to keep.
• Withdraw your consent to being contacted, at any time.

We do not charge for any of this.

Awaiting content. State how quickly you will answer such a request. Say a number you can actually meet.

Your business's own data

This website and the office system behind it hold who you are and what you pay. They never hold your books.

Your sales, stock, ledgers, staff and customers live in your own installation of ViyafaariOS, on its own database, separate from every other customer's. Ask at any time — including when you leave — and you get a complete export of it in a standard format. It is yours.

Changes to this policy

If we change how any of this works, we will change this page and move the date at the top. If the change matters to you, we will tell you rather than leave you to notice.